Privacy Policy

Last updated: 01/04/2025

QuickBook.co.in, a part of Sofia Online Travel Corporation Pvt. Ltd., is committed to safeguarding your personal information. This Privacy Policy outlines what information we collect, how we use it, and how we protect it. It also describes your rights and how you can contact us for further clarification or concerns.

1. Information About QuickBook.co.in

In this notice, “QuickBook.co.in”, “QuickBook”, “we”, “us”, or “our” refers to Sofia Online Travel Corporation Pvt. Ltd., a company registered in India, operating from 214, Second Floor, Vardhman City 2 Plaza, Asaf Ali Road, New Delhi – 110002.

2. Scope of This Policy

This Privacy Policy applies to all individuals interacting with QuickBook.co.in through any means — including our website, mobile application, customer support channels (phone, email, WhatsApp), or any third-party platforms through which our services are accessed.

If you book travel services via QuickBook.co.in with a third-party provider (e.g., hotels, airlines, car rentals), that provider may separately collect and use your data as per their own privacy policy.

3. How We Collect Personal Information

We collect personal information directly from:

• You, when you use our services, visit our website, contact customer support, or subscribe to newsletters.
• Travel agents, referral partners, and associates booking services on your behalf.

If you provide information about someone else (e.g., co-travelers), please ensure they have read and accepted this Privacy Policy.

4. Categories of Personal Information We Process

We may process the following types of information:

• Standard Personal Information: such as name, email, phone number, postal address, nationality, passport details, payment methods, etc.
• Sensitive or Special Information: such as food preferences (e.g., halal/vegetarian), medical conditions for travel assistance, etc. (only when voluntarily provided).

5. Legal Grounds for Processing

We process personal data based on:

• Contractual necessity (e.g., to confirm your travel bookings),
• Legitimate interest (e.g., for customer service, improving offerings, or business administration),
• Legal obligations, and
• Consent (e.g., for marketing or sharing data with partners).

6. Legitimate Interests

We process data for purposes that include:

• Managing bookings and customer relationships,
• Sending promotional offers and updates,
• Improving our services through feedback and analytics,
• Investigating fraud or illegal activities,
• Handling disputes or customer complaints.

7. Marketing & Preferences

We may contact you via email, SMS, WhatsApp, social media, app notifications, or calls regarding promotions, travel updates, offers, or services. You can opt out at any time:

• By clicking “unsubscribe” in emails,
• By adjusting app/device settings,
• By contacting us at support@quickbook.co.in.

We may use profiling techniques to tailor marketing content based on your preferences and past interactions.

8. Analytics and Advertising

We use tools like Google Analytics and Facebook Pixel to understand user behavior and show you relevant ads. We also use Google Places API to suggest locations during bookings. Please refer to Google’s privacy policy for further details:

9. Sharing Your Information

We may share your data with:

• Hotels, airlines, and service providers you book through us,
• Technology partners, payment gateways, and support vendors,
• Government or legal authorities (if required),
• In the event of a business sale, merger, or restructuring,
• Social platforms (with your permission) when you share reviews or posts.

Data shared will be on a need-to-know basis and under legal safeguards.

10. Cross-Border Data Transfers

Some of our service providers and data processing partners are located outside India. When we transfer your data internationally, we ensure it is protected under industry-standard contractual clauses and practices.

11. Data Retention

We retain your information for as long as necessary to provide our services and for legal and accounting requirements. For example, we may retain booking records for up to 7 years for compliance with financial regulations.

12. Your Rights

You have the right to:

• Access, correct, or delete your data,
• Object to processing or request data portability,
• Withdraw consent at any time (where applicable),
• Lodge a complaint with a relevant data protection authority.

13. Contact Us

For any questions, requests, or complaints regarding your data, contact us at:

Privacy Team QuickBook.co.in

Email: support@quickbook.co.in

Phone: +91-9560756028

Address: 214, Second Floor, Vardhman City 2 Plaza, Asaf Ali Road, New Delhi – 110002, India.